Support — Maintenance
A Website Is Never Finished. Ours Are Never Neglected.
Software ages like milk, not wine. Plugins fall behind, security holes get discovered, and the site that launched perfectly drifts slowly toward trouble. Our maintenance plans keep your site patched, backed up, fast and watched — by the same UK team that can actually fix things when they break.
Every Plan Includes
The Essentials, Handled Every Month
The baseline that every site under our care receives — no tiering games with the things that keep you safe.
Itemised — 8 deliverables
Your project manifest
- 01 Core, plugin & dependency updates
- 02 Daily off-site backups, tested restores
- 03 24/7 uptime monitoring & alerts
- 04 Security scanning & firewall rules
- 05 Performance checks & optimisation
- 06 SSL certificate management
- 07 Broken link & error monitoring
- 08 Monthly plain-English report
Rhythm
A Month Under Our Care
Maintenance isn't an event, it's a routine. Here's the cadence every site on a care plan settles into.
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Week 1
Updates & compatibility pass
Core, plugins and dependencies updated on staging first, checked, then promoted. Nothing touches your live site untested.
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Week 2
Performance check
Speed scores reviewed against last month; image bloat, query creep and third-party drag caught while they're small.
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Week 3
Security sweep
Scan results reviewed, firewall rules tuned, user accounts audited. Boring on a good month — exactly as it should be.
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Week 4
Report & recommendations
A plain-English summary of what was done, what we noticed, and what's worth doing next. Five minutes to read, every month.
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Always
Monitoring, 24/7
Uptime and security alerts don't keep office hours, and neither does the monitoring. If something breaks at 3am, we know before you do.
The Difference
Maintained by People Who Can Actually Fix It
Plenty of maintenance plans are a script that clicks 'update all' once a month and an inbox nobody reads. The difference shows the day something goes wrong.
Because our support clients' sites are looked after by the developers who build sites every day, problems get diagnosed rather than ticketed. A white screen after a plugin update, a checkout error on a busy morning, a hacked file quietly redirecting traffic — these are Tuesday problems for us, with response times we put in writing.
45+
Sites Under Care
Businesses that trust us with their site's health every month.
4hr
Priority Response
Maximum response time for urgent issues on priority plans — most are answered far faster.
100%
UK-Based Support
Real people, working UK hours, who know your site by name.
Questions
Support, Answered
In almost every case, yes. We start new takeovers with a health check — an honest audit of the code, hosting and security we're inheriting — then a tidy-up sprint if it needs one. After that it joins the regular care cycle like any other site.
Plans include keeping the site healthy plus a monthly allowance of content tweaks and small changes. Bigger items — a new section, a feature, a redesign — get quoted separately so your plan price stays predictable. We're always clear about which side of the line something falls on before doing it.
Monitoring doesn't keep office hours. Critical outages alert us whenever they happen, and priority plans include out-of-hours response for genuine emergencies — a down site, a security incident, a broken checkout.
Sleep Better About Your Website
Tell us what you're running and we'll recommend the right plan — or flag the risks you're currently carrying, free, with no obligation.
Free first conversation · Fixed written quotes · Reply within one working day
